Refund policy
Return & Refund Policy
At Hauslab, we stand behind every product we sell. If something isn't right with your order, we're here to make it right.
Eligible Returns
We accept returns and exchanges in the following situations:
- The item arrived damaged or defective
- An incorrect item was delivered
- You need a different model or a replacement of the same product
Eligibility Requirements
To qualify for a return or exchange, all of the following must apply:
- Your request is submitted within 60 days of the delivery date
- The item is unused, in its original condition, with all accessories, manuals, and packaging intact
- Clear photo or video evidence is provided for damaged, defective, or incorrect items
To initiate a return, please email us at info@gethauslab.com with your order number and supporting photos or videos. Unauthorized returns sent without prior approval will not be accepted.
Refund Processing
Once your return is approved, refunds are typically processed within 5–10 business days to your original payment method, depending on your financial institution. Store credit, if applicable, is issued immediately upon approval.
Non-Returnable Situations
We are unable to process returns or refunds in the following cases:
- Change of mind after the product has been used
- Items showing signs of misuse, neglect, impact damage, or intentional damage
- Products returned without original accessories or packaging
If you have any questions about compatibility or intended use before placing your order, please don't hesitate to reach out at info@gethauslab.com — we're happy to help.
Contact Us
📧 info@gethauslab.com 📞 +1 (786) 685-4588 📍 1111B South Governors Avenue, STE 39788, Dover, Delaware 19904, United States