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Common Questions
Where does my order ship from, and how long does it take?
Orders are processed within 1–2 business days and delivered in approximately 5–10 business days. You'll receive a tracking link by email as soon as your order ships.
How do I track my order?
You'll get a tracking email once your order ships. You can also track your order at gethauslab.com/apps/17TRACK.
What bags does FreshLock work with?
FreshLock works with any reusable vacuum bag that has a one-way valve. Every Lite, Core and Max bundle includes reusable BPA-free bags.
Can I return my FreshLock?
Yes — 60-day money-back guarantee, no questions asked. See our Warranty & Returns page for details.
How long does the battery last?
Up to ~80 minutes of sealing time per charge — enough for a full week of meal prep. Charges via USB-C in about 2 hours. Cable included in every Lite, Core and Max bundle.
Is FreshLock loud?
No — quiet operation under 55 dB, about the volume of a normal conversation. Safe to use late at night without waking anyone.
Ready to keep food fresh longer?
FreshLock seals airtight in 3 seconds — compact, rechargeable, and built for real kitchens.
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